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stats The E-Commerce Benchmark KPI Study 2017: 15 Essential Takeaways

Wolfgang Digital analyzed 143 million website sessions and $531 million in online revenues to find out how e-commerce KPIs correlate to conversions and which metrics drive success. Email delivers three times as much revenue as Facebook on a last-click basis. Those who get more traffic from email also enjoy a higher AOV (0.24). [...] [more]
moz.com    Multichannel, Study

discussion UX Design for Email Newsletters: 5 Things to Know

The topic of UX in relation to email newsletters perhaps doesn’t come up that often in conversation. Not that I talk about email newsletters that much with my friends over a pint of beer anyway. But still. It seems niche. It seems like this one thing that’s “out there somewhere” that should just probably take care of itself. After all, emails are a one-off thing, right? Once you send them out, and people read them, they vanish, never to be seen again. So whatever mistake we make in email newsletter [...] [more]
adobe.com    Marketing, Multichannel

discussion Amazon audience match will make you a stronger marketer

Amazon is using CRM data and audience matching to help brands market to customers and potential customers with smarter digital advertising. [...] [more]
adestra.com    Multichannel

social Testing Your Way to Better Facebook Ads

Who you target matters. When you build Facebook ads in MailChimp, you can create an audience with the list of contacts you already send to. According to our data, using your list to find and target similar people on Facebook can more than double an ad’s ROI. For Feminist Apparel, targeting similar people alone wasn’t generating sales; they needed to get more specific. So they used our list segmentation tools to target people with similar interests to their best and most-engaged customers. “It’s incre [...] [more]
mailchimp.com    Multichannel, Social, Tool

discussion Attribution: Powering ads and analytics innovations with machine learning

Today, we're announcing Google Attribution, a new product to answer the question that has challenged marketers for ages, “Is my marketing working?” For the first time, Google Attribution makes it possible for every marketer to measure the impact of their marketing across devices and across channels -- all in one place, and at no additional cost. [...] [more]
googleblog.com    Multichannel, Tool

strategy Convergence of Personalization, Lifecycle Marketing and Channels [GFX]

The customer journey is on longer linear. While some consumers opt-in to an email list the first time they visit a site when they’re still in the awareness or consideration phase, many others subscribe during the checkout process – either online or at your physical location. [...] [more]
listrak.com    Automation, Gallery, Customization, Marketing, Multichannel

tactics Attribution: Busting the ROI Myth

In this day and age, digital marketers have the ability to be pickier than ever when it comes to new software. For every marketing problem, there are at least a handful of solutions to choose from; however, they all come with a price attached. One of the most painstaking jobs that marketers are tasked with is accurately measuring ROI from all of their channels and tools. Every tool comes with promises of dramatically increasing ROI, but how do you, as a marketer fully realize whether or not the [...] [more]
onlyinfluencers.com    Intelligence, Multichannel

discussion Kundenmanagement: Der Dialog bestimmt, wohin die Reise geht [PDF]

Dialog mit Marken? „Alles Quatsch!“, schallte es vor kurzem wieder einmal aus den Reihen der klassischen Werber und Mediaplaner. Dabei ist wissenschaftlich bewiesen: Jeder Euro, der für dialognahe Kommunikation ausgegeben wird, zahlt mehr auf den Unternehmenswert ein als die Marke. Ein Grund mehr für Unternehmenslenker, in der digitalisierten Welt die Koordinaten ihrer Marketingstrategie neu aus zurichten. [...] [more] 
ddv.de    Marketing, Multichannel

stats Customer Journey meets E-Mail – und welche Rolle digitale Screens dabei spielen Erscheinungsdatum [PDF]

Über 9 von 10 Personen nutzen die E-Mail anschaffungsbezogen im Laufe der Customer Journey. Knapp drei Viertel der Befragten setzen ihren E-Mail-Account in der Nachkaufphase als „Monitoring-Tool“ nach einer Transaktion ein. Bei Multi-Device-Nutzern zeigt sich sowohl vor als auch nach dem Kauf eine erhöhte anschaffungsbezogene E-Mail-Aktivität. Das Smartphone wird in allen Kaufphasen am häufigsten genutzt. [...] [more] 
united-internet-media.de    Multichannel, Study

stats E-Mail als zentraler Touchpoint im Kaufentscheidungsprozess

Die E-Mail bietet demnach in den verschiedenen Phasen der Kaufentscheidung zahlreiche Touchpoints zur Ansprache der Zielgruppen – dies gilt für große und kleine Screens. Neun von zehn Personen nutzen die E-Mail im Verlauf der Customer Journey und rund 80 Prozent registrieren sich für Newsletter oder in Onlineshops. Besonders interessant wird die E-Mail für Kunden immer dann, wenn eine Produkt-Vorauswahl getroffen wurde. 66 Prozent kommunizieren in dieser Phase via elektronischer Post mit einem [...] [more]
haufe.de    Multichannel, Study

stats Digitales Customer Engagement in 2016 [PDF]

Mapp hat eine internationale Marktforschungsstudie durchgeführt, um die Benchmarks und Best Practices im digitalen Omni-Channel-Marketing zu identifizieren. Dafür wurden die Aktivitäten von 50 führenden E-Commerce-Unternehmen in Deutschland in den Kanälen E-Mail, Mobile Apps und Social Media analysiert. Wir haben zunächst festgestellt, auf welchen Kanälen die Unternehmen jeweils aktiv sind. Dann haben wir alle Kommunikationen abonniert, die auf ihren Webseiten und Mobile Apps angeboten werden und [...] [more] 
mapp.com    Multichannel, Study, Trend

discussion Best Practice im Cross-Channel gibt es nicht

Was läuft bislang noch schief beim Thema Cross-Channel? ERIC JANKOWFSKY: Alle denken nur an Selbstbedienung im Laden, aber das ist absoluter Unsinn. Wenn der Kunde Selbstbedienung will, setzt er sich auf die Parkbank und zückt sein Smartphone. Es wird doch gar nicht gefragt, was der Kunde will. In Deutschland rangiert der Cross-Channel-Ansatz daher ganz weit hinten. Die Händler definieren sich über ihr Sortiment oder ihre Lieferantenbeziehungen. Ganz ehrlich: Amazon ist das völlig wurscht. Die denken [...] [more]
absatzwirtschaft.de    Multichannel

social LinkedIn Sponsored InMail goes self-serve

In March, LinkedIn launched Sponsored InMail, an ad solution that allows marketers to send promotional messages to the InMail inboxes of LinkedIn users. At the time, it required that marketers work through a LinkedIn account representative to execute campaigns, but last week, LinkedIn, which Microsoft is buying for $26.2 billion, opened Sponsored InMail to self-service campaigns that marketers can set up and run through the LinkedIn Campaign Manager. Marketers can target their Sponsored InMail [...] [more]
clickz.com    Multichannel, Social

discussion Why mobile is no longer in focus - it's all about the journey

Email strategies must recognise users are now constantly moving between devices. A typical email journey will involve a subscriber using their device; converting from a form, receiving an email, clicking a button in the email to go through to your website, (in a best case scenario) purchasing something, receiving another email, clicking through to track the delivery and so on, in a loop between the email and the website. [...] [more]
smartinsights.com    Mobile, Multichannel

discussion Three Significant Ways Email Improves In-Store Experience

With the holidays right around the corner, email can be the way to bring a stronger differentiation to your store experience. Many shoppers are flocking to e-commerce for the convenience, but brick and mortar is still an important part of the omnichannel experience for those customers that want to touch and feel your products in person. Here are some ways email can help retailers shine: [...] [more]
mediapost.com    Automation, Multichannel
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